Installers Support

The line necessary to connect the wallbox must be protected with a differential circuit breaker. The type of cable is standard; either single-core or multi-core cables can be used. The type and dimensioning of the cables depend on the type of meter (single-phase or three-phase), the maximum power of the charging point and the distance between the switch cabinet and the charging point. The tables below show examples of cable dimensioning according to the various types of installation. For a more precise calculation according to your requirements, please refer to the following link, assuming a voltage drop of 3 V. If the installation also includes Dynamic Power Management, it is necessary to add a shielded Cat 5e cable that will be connected on one side to the power management device in the control cabinet and on the other side to the connector on the wallbox board. 

It is possible to mount the DazeBox C in 2 ways, either to a wall or to a pole. For both solutions, there are 3 holes in the back of the casing for wall mounting of the wallbox. Please refer to the owner's use and maintenance manual for more details. In addition, on the online support page of the Dazebox C, you can find the downloadable drilling template (also provided in every DazeBox C package).

The PUK code is provided by means of a card inserted inside the DazeBox C box.

The installation can be carried out in two ways in accordance with the CEI 64-8 standard for user electrical systems. The first involves the insertion of a type A differential in the control cabinet and an RCM (Residual Current Monitoring), the RCM being standard on all Daze products. The second involves the insertion of a type B residual current device in the switch cabinet, which also intervenes autonomously for DC residual currents. For both types of installation, a circuit breaker must also be present to protect the line and interrupt the current in the event of a short circuit or overload. The presence of Dynamic Power Management also implies the installation of a dedicated device. The exact installation procedure is described in detail in the installation manual. 

In order to be able to install a wallbox connected to the general meter, permission must be sought from the condominium administrator. If it is necessary to monitor the energy consumed, it is necessary to install an MID-certified energy meter in the electrical panel at the outlet of the line dedicated to the DazeBox C, so that both you and the administrator know the cost to be charged for the power consumption for charging your car. 

During charging, the cable is locked in the car's charging slot, so it will be impossible to disconnect it by mistake. To disconnect it, you have to stop the charging process from your car. This unlocks the connector, and you can disconnect the cable. 

All electric cars have safety systems that prevent the car from starting when the cable is connected, so it is impossible to start with the cable connected.

To work out an estimate of the charging time, just use this simple formula: charging time (h) = battery capacity (kWh) / charging power (h)

In reality, the battery is not always charged at the same power, either due to the availability of the system or due to optimisation of battery life by the car's electronics. For further information, please refer to the following link, which will explain in detail how to calculate the charging time

The built-in Type-2 connector is compatible with almost all major brands of electric vehicles and plug-in hybrids. Vehicles that are fitted with Type-1 connectors are few and are usually older vehicles. In general, however, it is always advisable to check the connector of your vehicle before making the purchase and contact us if you have any doubts about compatibility.

DazeBox C is sold with a legal warranty of 24 months. In order to benefit from the free support service, the product must be covered by a warranty. In order to verify this circumstance, DazeTechnology may, at any time, request the product purchase documentation. In case of unavailability of this document, the assistance will be considered out of warranty, and therefore the service will be at the expense of the Customer. The warranty is valid for any person lawfully in possession of the product. A consumer who has purchased a DazeTechnology branded wallbox from a retailer should contact the company from which they purchased the product to determine how the warranty applies.

Dynamic Power Management automatically regulates the current delivered for charging the electric car, preventing the meter limits from being exceeded. Once the current limit of our installation has been set on the DazeBox C, the system will automatically adjust the maximum current that can be used for car charging, taking into account the consumption of the other devices switched on at the time. Suppose that in our house the power limit is 3 kW and we want to charge the car. If we switch on the oven and washing machine together, which we expect to consume a total of 2 kW, the charging of the electric car will be automatically limited to 1 kW, preventing the meter from jumping due to excessive power consumption. The moment the oven or washing machine is switched off, the car will start charging with the maximum available power of 3 kW.

The Dynamic Power Management device is to be installed in the main switchboard and uses one or more measuring current transformers (CT, 1 CT for single-phase systems and 3 CT for three-phase systems). For single-phase systems, the CT is to be installed on the phase conductor (L) coming out of the general meter before each branch. In the case of three-phase systems, the sensors are to be installed on the three-phase conductors coming out of the user's meter (L1, L2, L3). The current sensors must be connected via a 3.5 mm jack connector to the CT Box provided when you choose to purchase the DPM. It also has the RJ45 port for connecting the cat 5e network cable to the DazeBox C. The exact installation procedure is described in detail in the installation manual, and connection instructions can also be found on the CT Box.

DIP switches are provided on the DazeBox C board to allow configuration of the charging current and other settings such as Dynamic Power Management and Solar Boost. The exact procedure is described in detail in the installation manual, which always accompanies DazeBox C. Alternatively, certain parameters can be set more easily via the application.

With the Daze App, you can set the parameters of your DazeBox C thanks to a Bluetooth connection. In addition, thanks to a remote WiFi connection, you can view the charging power of the DazeBox C in real time. Further updates in the coming months will unlock new features to make your DazeBox charging experience even better.

If you have lost your PUK code, please call us on the support number or write to us on WhatsApp. We will ask you for your wallbox serial number so that we can give you the PUK code again.

On all DazeBox C, the RCM system for residual current monitoring is integrated, so a type A differential is sufficient. This solution guarantees clear savings on installation without sacrificing safety.