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FAQ

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DPM & Solar Boost
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The creation of a charging point is divided into two parts: line installation and wallbox installation. Installation must be carried out from the main switchboard by bringing a dedicated line to the wallbox, protected by an overload and short-circuit protection switch associated with a dedicated circuit breaker (for domestic dwellings, this consists of a line of 3 conductors, phase, neutral and earth protected by a dedicated circuit breaker). This work must be carried out by a certified electrician because the modification of the switchboard and the installation of a new line require a declaration of conformity, which can only be issued by qualified personnel. Once the line is installed, you can move on to the actual installation of the wallbox. The first step consists of opening the lid and mounting it to the wall, as shown in the instructions. Next, the cables of the installed line must be passed through the input to connect them to the input terminal block inside the wallbox, at which point, the lid can be closed again. If Dynamic Power Management is also to be installed, another connection from the main switchboard to the wallbox is required. This cable will be connected in the switch cabinet to the power management device and in the wallbox to a dedicated terminal block. Correct installation requires that the wallbox supply system complies with current regulations and is certified by a qualified professional.

Yes, DazeBox C is suitable for both indoor and outdoor installations. It is recommended to use a canopy to protect it against rain.

The PUK code is provided by means of a card inserted inside the DazeBox C box.

Yes, the housing, cable jacket and connector are resistant to the sun's rays and in particular the UV component. During charging, however, especially at a high current, the heat generated inside the wallbox will be added to that of the sun. This heat can cause overheating beyond the operating temperature limit. DazeBox C is equipped with a safety system that decreases the charging current when it is in this condition; a canopy is recommended to protect it against direct sunlight.

Yes, it is necessary to obtain the written authorisation of the owner of the space, in the form required by law. If you are connected to a common meter, you can buy a meter that allows you to detect the consumption of the wallbox.

During charging, the cable is locked in the car's charging slot, so it will be impossible to disconnect it by mistake. To disconnect it, you have to stop the charging process from your car. This unlocks the connector, and you can disconnect the cable. 

All electric cars have safety systems that prevent the car from starting when the cable is connected, so it is impossible to start with the cable connected.

To work out an estimate of the charging time, just use this simple formula: charging time (h) = battery capacity (kWh) / charging power (h)


In reality, the battery is not always charged at the same power, either due to the availability of the system or due to optimisation of battery life by the car's electronics. For further information, please refer to the following link, which will explain in detail how to calculate the charging time

 

 

The built-in Type-2 connector is compatible with almost all major brands of electric vehicles and plug-in hybrids. Vehicles that are fitted with Type-1 connectors are few and are usually older vehicles. In general, however, it is always advisable to check the connector of your vehicle before making the purchase and contact us if you have any doubts about compatibility.

DazeBox C is sold with a legal warranty of 24 months. In order to benefit from the free support service, the product must be covered by a warranty. In order to verify this circumstance, DazeTechnology may, at any time, request the product purchase documentation. In case of unavailability of this document, the assistance will be considered out of warranty, and therefore the service will be at the expense of the Customer. The warranty is valid for any person lawfully in possession of the product. A consumer who has purchased a DazeTechnology branded wallbox from a retailer should contact the company from which they purchased the product to determine how the warranty applies.

Dynamic Power Management automatically regulates the current delivered for charging the electric car, preventing the meter limits from being exceeded. Once the current limit of our installation has been set on the DazeBox C, the system will automatically adjust the maximum current that can be used for car charging, taking into account the consumption of the other devices switched on at the time. Suppose that in our house the power limit is 3 kW and we want to charge the car. If we switch on the oven and washing machine together, which we expect to consume a total of 2 kW, the charging of the electric car will be automatically limited to 1 kW, preventing the meter from jumping due to excessive power consumption. The moment the oven or washing machine is switched off, the car will start charging with the maximum available power of 3 kW.

The Dynamic Power Management device is to be installed in the main switchboard and uses one or more measuring current transformers (CT, 1 CT for single-phase systems and 3 CT for three-phase systems). For single-phase systems, the CT is to be installed on the phase conductor (L) coming out of the general meter before each branch. In the case of three-phase systems, the sensors are to be installed on the three-phase conductors coming out of the user's meter (L1, L2, L3). The current sensors must be connected via a 3.5 mm jack connector to the CT Box provided when you choose to purchase the DPM. It also has the RJ45 port for connecting the cat 5e network cable to the DazeBox C. The exact installation procedure is described in detail in the installation manual, and connection instructions can also be found on the CT Box.

DIP switches are provided on the DazeBox C board to allow configuration of the charging current and other settings such as Dynamic Power Management and Solar Boost. The exact procedure is described in detail in the installation manual, which always accompanies DazeBox C. Alternatively, certain parameters can be set more easily via the application.

With the Daze App, you can set the parameters of your DazeBox C thanks to a Bluetooth connection. In addition, thanks to a remote WiFi connection, you can view the charging power of the DazeBox C in real time. Further updates in the coming months will unlock new features to make your DazeBox charging experience even better.

If you have lost your PUK code, please call us on the support number or write to us on WhatsApp. We will ask you for your wallbox serial number so that we can give you the PUK code again.

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